He directs you to ask around the Gold Saucer looking for more information. Must speak to him to unlock all other NPCs. You learn that any non-uniformed person coming behind the counter would have been spotted immediately. Anxious Attendant Notes on the crime scene at the time of the theft.
Here is the order I recommend speaking to NPCs, both because the story makes sense and because some NPCs must be spoken to before others. If you need to, make use of the keybinds to ‘Target Nearest NPC or Object’ (default F12) and ‘Confirm’ (default NUM0). The Gold Saucer is likely to be packed full of players because of the Make It Rain event, running until Aug. Ollier will give you an Inspector’s Journal and direct your attention to the Anxious Attendant nearby as your first bystander to question. Surprise, surprise, the Brass Blades are too lazy to conduct a thorough investigation so you’ve been asked to step in and get to the bottom of this. Ollier’s friend and coworker, Hugue, has been accused of stealing a valuable item from the prize claim counter at the Gold Saucer.
You’ll need to be at least level 15 and have completed the level 15 MSQ ‘The Gridanian Envoy’, ‘The Ul’dahn Envoy’, or ‘The Lominsan Envoy’ depending on your starting city. You’ll need access to the Gold Saucer so if you haven’t done so already go unlock that with the quest ‘It Could Happen to You’ from the Well-Heeled Youth, conveniently also located in the Steps of Nald in Ul’dah. He’s a blue-haired Ardbert with glasses and a white suit. The quest giver is Ollier in the Steps of Nald in Ul’dah. Without further ado, here’s a walkthrough to solving The Great Horn Heist.
You’ll want to do this quest now for the reward of a shiny new emote so you won’t have to buy it on the Mog Station in a year’s time.
If that’s not enticing enough for you, then you should know this is a limited time, seasonal event. There’s been a theft in the Gold Saucer, and you’ve got to put your crime-solving hat on to figure out whodunnit, or else the corrupt law enforcement of Ul’dah is going to scapegoat an innocent employee.
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